Subscription Terms
Master subscription terms governing use of the openCenter Managed Platform and openCenter Blueprints.
These Subscription Terms ("Terms") govern Customer's use of the openCenter Managed Platform and openCenter Blueprints (collectively, the "Service") provided by Rackspace Technology, Inc. These Terms are incorporated by reference into each Order Form executed between Customer and Rackspace.
When a customer executes a contract with openCenter, the signed agreement, order form, and any incorporated SLA or DPA control over this summary if there is any conflict.
Purpose
Defines how subscriptions work, which rights are granted, billing and renewal mechanics, data ownership, liability structure, and where the signed contract takes precedence.
- Effective date
- May 20, 2026
- Applies to
- Software subscriptions, support plans, managed service packaging
- Billing
- Fees in USD, due within 30 days of invoice, non-refundable except as stated
- Incorporated documents
- SLA, Support Policy, AUP, DPA, Service Description
Rackspace provisions clusters per Blueprint, manages GitOps lifecycle via FluxCD, handles secrets encryption, security hardening, observability, backup, and support.
Customer owns applications, workload configs, application-level security, user access management, and underlying infrastructure (unless Order Form specifies otherwise).
Customer retains all rights in Customer Data. Rackspace acquires no rights except as necessary to provide the Service.
- Provision and configure Kubernetes Clusters according to the selected Blueprint and Order Form.
- Deploy and operate Managed Platform Services specified in the Service Description.
- Manage the GitOps lifecycle of platform components via FluxCD.
- Manage secrets encryption using SOPS with Age keys.
- Provide security hardening: Pod Security Admission, Kyverno policies, RBAC configuration.
- Provide observability infrastructure (Prometheus, Grafana, Loki, Tempo) for platform services.
- Provide backup and disaster recovery infrastructure (Velero) for platform components.
- Provide support per the Support Policy and meet SLA service levels.
Community
Free self-supported access for evaluation and builder workflows. No paid SLA or support commitment is included.
Essentials
Commercial entry point for first production clusters with standard support and platform operations coverage.
Enterprise and Regulated
Expanded support, security posture, and compliance-oriented deliverables under a signed commercial agreement.
- Fees are specified in the Order Form, quoted in U.S. dollars, due within 30 days of invoice.
- Fees are non-refundable except as expressly stated in the Terms or SLA.
- Customer is responsible for all applicable taxes (except taxes on Rackspace net income).
- Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by law.
- Rackspace may suspend the Service if payment is more than 30 days overdue after written notice.
- Fee changes for renewal terms require 60 days' written notice.
The initial Subscription Term is specified in the Order Form. Unless stated otherwise, it automatically renews for successive equal periods unless either party provides 60 days' written notice of non-renewal.
Either party may terminate for cause if the other materially breaches and fails to cure within 30 days of written notice, or becomes subject to bankruptcy or insolvency proceedings.
Upon termination, Customer Data is available for export for 30 days (Data Retrieval Period), after which it is deleted per the Data Retention and Deletion Policy.
Ownership
Customer retains all rights in Customer Data. Rackspace processes it only as necessary to provide the Service and per the DPA.
Security measures
SOPS encryption at rest, TLS 1.2+ in transit, Pod Security Admission, Kyverno policies, RBAC via Keycloak OIDC, and audit logging.
Data location
Customer Data is stored in the environment specified in the Order Form. Rackspace will not move it without prior written consent.
Rackspace warrants the Service will be provided in a professional and workmanlike manner. Beyond this, the Service is provided "AS IS" without warranties of merchantability, fitness for a particular purpose, or non-infringement.
Neither party is liable for indirect, incidental, special, consequential, or punitive damages. Total aggregate liability is capped at fees paid in the 12 months preceding the claim. Exceptions apply for breach of confidentiality, indemnification, payment obligations, and willful misconduct.
- Rackspace indemnifies Customer against third-party IP infringement claims related to the Service (excluding Customer Data and applications).
- Customer indemnifies Rackspace against claims arising from Customer Data, applications, or use in violation of the Terms or AUP.
Governed by the laws of the State of Texas. Disputes resolved in state or federal courts in San Antonio, Texas. Rackspace may update Terms with 30 days' notice; Customer may terminate if they object within the notice period.
Commercial numbers, service credits, and liability caps are finalized in the signed Order Form and master agreement. This page is a public summary, not a substitute for executed contract documents.
See how reliability targets, incident handling, and support expectations are summarized publicly.
Review the tiered support model aligned to current pricing and service packaging.
Understand the rules that can lead to restriction, suspension, or termination.