Acceptable Use Policy
Prohibited and restricted uses of the openCenter Managed Platform, trial environments, support channels, and related infrastructure.
This Acceptable Use Policy ("AUP") applies to all use of the openCenter Platform, openCenter Managed Platform, and openCenter Blueprints (collectively, the "Service") provided by Rackspace Technology, Inc. This AUP is incorporated by reference into the openCenter Subscription Terms.
You are responsible for all use of the Service under your account, including use by your Authorized Users. You must ensure that your Authorized Users comply with this AUP.
Purpose
Defines acceptable behavior, prohibits abuse, outlines security responsibilities, and explains how openCenter may respond when usage threatens security, availability, or other users.
- Effective date
- May 20, 2026
- Applies to
- All use of the openCenter Platform, managed services, and trial environments
- Core outcome
- Protect availability, prevent abuse, preserve safety for all tenants
- Report violations
- abuse@opencenter.cloud
The policy blocks abuse that could degrade reliability, compromise infrastructure, or harm other customers.
Unauthorized access, malware, cryptomining, denial-of-service, spam, and circumventing security controls are explicitly prohibited.
openCenter may investigate, restrict, suspend, or terminate access when misuse creates material risk. Emergency action may be taken without prior notice.
- Violate any applicable law, regulation, or governmental order.
- Facilitate or promote illegal activity.
- Process, store, or transmit data in violation of export control laws or sanctions.
- Attempt to gain unauthorized access to any system, network, or data.
- Probe, scan, or test the vulnerability of any system without written authorization.
- Interfere with or disrupt the Service, its infrastructure, or other customers' use of the Service.
- Deploy malware, ransomware, cryptominers, or other malicious software.
- Conduct denial-of-service attacks or amplification attacks.
- Circumvent or disable security controls, including Pod Security Admission policies, Kyverno policies, or RBAC configurations deployed as part of the Service.
- Use the Service in a manner that degrades performance for other customers.
- Deploy workloads that consume resources significantly beyond Order Form limits without prior agreement.
- Use the Service for cryptocurrency mining unless explicitly authorized.
- Use the Service as a proxy, relay, or anonymization service for unauthorized traffic.
- Store or transmit content that infringes intellectual property rights or constitutes harassment.
- Distribute unsolicited bulk communications (spam) from the Service.
- Maintain the confidentiality of your credentials and access tokens.
- Promptly notify Rackspace of any unauthorized access to your account or clusters.
- Do not share credentials between Authorized Users.
- Do not store unencrypted secrets in Git repositories managed by the Service (use SOPS encryption as provided).
- Do not disable or weaken security controls without coordinating with Rackspace.
- Promptly apply security patches to your applications and workloads.
The Service operates on a GitOps model where FluxCD reconciles cluster state from Git repositories. You must not apply manual changes to platform-managed resources (FluxCD will overwrite them), must coordinate with Rackspace before modifying platform service configurations, and must not delete or modify FluxCD system resources, SOPS encryption keys, or Kyverno policies without authorization.
Investigation
Rackspace may investigate suspected violations. You agree to cooperate with reasonable investigation requests.
Remediation
Rackspace may request cure within a timeframe, suspend access to affected components, remove offending workloads, or terminate the Service per the Subscription Terms.
Emergency action
Rackspace may take immediate action (including suspension) without prior notice if a violation poses an imminent threat to security, integrity, or availability.